Operations roles according to Eoin Woods

Eoin Woods lists and defines the following roles concerning the operation of a system [1]:

• Operations Staff, who accept new and changed software into production, operate the system in production and are responsible for its service levels;
• Infrastructure Engineers, who are responsible for providing the infrastructure services the system relies upon.
• Developers, who are responsible for the software, its smooth transition to production, and ultimately accountable for its success.
• Testers, who need to be able to verify that the software will operate correctly in production and that the production environment as a whole will operate correctly.
• Communicators, who in the context of developing a product for installation on client premises, need to explain the operation of the system to clients.
• Assessors, who need to be satisfied that the risks of operating the system in production are acceptable and managed.

[1] Eoin Woods. Operational: The Forgotten Architectural View. IEEE Software, v. 33, n. 3, p. 20-23. 2016.